🛒 Products

What types of brushes do you offer?
We currently offer two types of pet brushes:

• Self-Cleaning Pet Brush: Simple, easy to use, and perfect for daily grooming.
• Steam Pet Brush: Provides a gentle steam mist for deeper cleaning and easier detangling.

Both brushes are made with pet-safe materials and designed for your pet’s comfort.

Is the Self Cleaning Pet Brush easy to use?
Absolutely! Brush your pet as usual and press the button to remove collected hair instantly.

How do I use the Steam Pet Brush?
Follow these easy steps:

1. Turn the handle 360° to expose the tank cover.
2. Open the water tank cap and fill it with approximately 20ml of water (do not use hot water to avoid damage).
3. Add a no-rinse essence if desired and close the lid tightly.
4. Click the button to release a gentle mist.
5. Comb your pet’s hair horizontally for clean results.
6. Tilt the comb downward to remove loose hair.

🚚 Shipping & Delivery

How long does shipping take?

• Processing time: 1–3 business days.
• Delivery time: 6–14 business days after dispatch (depending on your location or holidays).

Do you offer order tracking?
Yes! You’ll receive a tracking number by email within 24–48 hours after shipment. Track your order anytime using our Order Tracking Page.

Do you ship internationally?
Currently, we only ship within the United States. We’re working to expand internationally—stay tuned!

Is shipping free?

·         FREE shipping on U.S. orders over $30 (applied automatically at checkout).

·         Orders under $30 will have a small shipping fee calculated at checkout.

What if my order is lost or damaged?
Contact our support team at support@petsfavoritebrush.com within 30 days of shipment for a replacement or refund, subject to availability and inspection.

Can I use a PO Box or APO/FPO military address?
Unfortunately, our shipping partners are currently unable to deliver to PO Boxes or APO/FPO military addresses. Please provide a physical street address at checkout to ensure successful delivery. If you have any questions, feel free to contact our support team.

I messed up my shipping address. What should I do?
No worries! Please contact us immediately at support@petsfavoritebrush.com with the following details:

• Your full name
• Your order number
• The correct shipping address

If your order hasn’t been shipped yet, we’ll update the address. However, once the parcel has been shipped, we won’t be able to make any changes.

💰 Payments

What payment methods do you accept?
We accept:

• Credit & Debit Cards: Visa, MasterCard, American Express, Discover
• Digital Payments: PayPal, Apple Pay, Google Pay
• Others: JCB, Diners Club

Are my payment details secure?
Absolutely! Our website uses SSL encryption to protect all payment data. We do not store your full payment details.

🔄 Returns & Refunds

Can I return a product?
Yes, returns are accepted within 30 days of delivery. Items must be unused and in original packaging. Please contact our support team for further instructions.

Who pays for return shipping?
Return shipping costs are your responsibility unless the product is defective (e.g., broken bristles or malfunctioning steam).

When will I receive my refund?
Refunds are processed within 7–10 business days after we approve your return request. You’ll receive a confirmation email once your refund is issued.

Can I cancel my order?

• Orders can be canceled within 24 hours of purchase.
• If the parcel is already shipped, you will need to wait until it arrives and send it back for a refund.

Check your order status anytime at our Order Tracking Page. Please contact our support team as soon as possible.

🐾 Product Care

How do I clean the Self Cleaning Pet Brush?
Press the button to remove hair from the brush head after each use. For deeper cleaning, wipe with a damp cloth.

How do I maintain the Steam Pet Brush?

• Always empty the water tank after use.
• Clean the tank with warm water regularly.
• Do not submerge the brush in water.

What if the steam function isn’t working?

• Check if the water tank is filled.
• Ensure the lid is tightly closed.
• Press and hold the mist button firmly.

Do not attempt to repair the brush yourself, as this voids the warranty.

📩 Contact Us

How can I reach customer support?
You can contact us anytime at:

📧 support@petsfavoritebrush.com

We aim to respond within 24 hours on business days.

We hope this FAQ covers everything you need! If you have more questions, we’re always here to help you and your furry friend!